Purchase of Additional Lives

Robi_Connor

I am playing Candy Crush Soda Saga. I recently purchased some gold. And the last 5 times I have attempted to purchase additional lives, the game ;has deducted the gold but not given me additional lives.  This is very frustrating and expensive. Is it a bug? Can you refund me my bars?

Elsa

Hi @Robi_Connor, welcome to our community.  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to enter them for a chance to win gold bars.

Unfortunately, we do not handle any purchase issues here in this community as payment issues involve sensitive data and require personalized support we do not support these queries in the community. You can find the steps to take here:  https://community.king.com/en/candy-crush-saga/discussion/246195/did-something-go-wrong-with-your-purchase#latest