my candy crush soda went back to level 1!!! please help to get back to my original level! Thank you!

christimccoy

my candy crush soda went back to level 1!!! please help to get back to my original level! Thank you!!

Real_Blonde_Girl

The same thing happened to me! If I open the APP elsewhere than FB, then I am back on level 2536 where I should be.

PummyRaj

Hello @christimccoy, Hearty Welcome to the Candy Soda section of our friendly King Community  

I am sorry to hear that you have lost your game level progress!!  Can you tell me how did it happened?  Did you change your device or reinstall the App? 

Did you log into either Facebook OR Kingdom account before?  Please follow this link to restore your level progress by selecting the correct link which fits your issue  https://community.king.com/en/candy-crush-friends-saga/discussion/177600/how-to-get-your-level-and-progress-back#latest

Please let me know if you need any further assistance.  If you tap on "Type your Comment" box located below, you will be able to write back

Hoping for the Best!  Have a great rest of the day/evening! 

PummyRaj

Hello @Real_Blonde_Girl, Hearty Welcome to the Candy Soda section of our friendly King Community  

You are saying if you open the game through Facebook, ONLY then, you are not seeing your actual level, but elsewhere you can!!  Does that elsewhere is through Kingdom account?  Did you create a profile in King.com?

If that is the issue, it is just "syncing" issue, and you have not lost your level progress!  If we loose the progress, no matter when you have opened the game, you will be in far down levels!!  

Please post back by tapping on "Type your Comment" box located below, so that I can be of proper assistance to you

Talk to you soon!  Have a great week ahead!

Real_Blonde_Girl

Only on FB it shows me back at level 1. Or at least that's all that shows on my screen. If I play using the App on my smart phone or the App on my laptop, I am at level 2538 where I should be. 

PummyRaj

Hello again @Real_Blonde_Girl, 

Thank you for responding back   

Can you please post your game user ID number with the help of this link (to use on your Mobile)  https://community.king.com/en/candy-crush-soda-saga/discussion/247075/what-is-my-user-id-and-where-can-i-find-it/p1?new=1

Talk to you soon!  Have a great rest of the day/evening!

jbauer

please return to my spot of Candy Crush Soda