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Wrong account via Facebook login / Need help

schatzvoschatzvo Posts: 4 Newbie
Hello, for some time now my registration via Facebook with a foreign account (husband).  I can not load my score and account, even though everything is stored correctly in my Facebook app.

Can someone help me or has a tip for me!?!

 Thank you

 schatzvo 

Best Answers

  • QueenBQueenB Posts: 6,944 Community Manager
    Accepted Answer
    Hi @schatzvo, do you happen to play on an Apple device or Android? 

    Welcome to the Community by the way 😊
    Accepted Answer
  • Hey! Would you like to give us your opinion?

  • QueenBQueenB Posts: 6,944 Community Manager
    Accepted Answer
    Thanks for confirming @schatzvo🤗

    Can you try the following on your device:

    - Disconnect the game from Facebook/King account (if connected).
    - Delete Facebook App if you have it installed.
    - Clear cache from your Safari: http://www.imore.com/how-clear-stored-website-data-ios-7-safari (Super Important).
    - Restart the device and try connecting the game back to Facebook/King account so your progress can sync.

    Let me know how it goes please 😉
    Accepted Answer

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