I lost all of my levels after resetting my Facebook password...how do I get them back?

tracyt516

All three candy crush games (saga, jelly and soda)I have uploaded to my iPad and iphone reset to level one or six. I had all three synced to my Facebook account.  This happened when I had to change my Facebook password.  How do I get my levels back!?!?!

PummyRaj

Hello @tracyt516, Hearty Welcome to the Candy Soda section of our friendly King Community  

I am sorry to hear about the issue in your game(s)!!  The King team has provided some Help Articles for our convenience and to assist us with various issues in our games.  This is the link to retrieve your level progress back  https://community.king.com/en/candy-crush-soda-saga/discussion/244246/how-to-get-your-level-and-progress-back

Please post back and let me know how it went or if you need further assistance!  If you tap on "Type your Comment" box located below.  

Talk to you soon!  Have a great rest of the day/evening!  

paulitastephens

Need to sync my game with my iPad same email same facebook

badalyan

I lost of my levels 2399 after resetting Facebook.how do i get them back.

QueenB

@paulitastephens, what is stopping you from syncing the game?

@badalyan, please follow @Sukanta_Biswas instructions on how to get help. 

gayleosburn

tracyt516 said:

All three candy crush games (saga, jelly and soda)I have uploaded to my iPad and iphone reset to level one or six. I had all three synced to my Facebook account.  This happened when I had to change my Facebook password.  How do I get my levels back!?!?!