I lost all of my levels after resetting my Facebook password...how do I get them back?

tracyt516

All three candy crush games (saga, jelly and soda)I have uploaded to my iPad and iphone reset to level one or six. I had all three synced to my Facebook account.  This happened when I had to change my Facebook password.  How do I get my levels back!?!?!

PummyRaj

Hello @tracyt516, Hearty Welcome to the Candy Soda section of our friendly King Community  

I am sorry to hear about the issue in your game(s)!!  The King team has provided some Help Articles for our convenience and to assist us with various issues in our games.  This is the link to retrieve your level progress back  https://community.king.com/en/candy-crush-soda-saga/discussion/244246/how-to-get-your-level-and-progress-back

Please post back and let me know how it went or if you need further assistance!  If you tap on "Type your Comment" box located below.  

Talk to you soon!  Have a great rest of the day/evening!  

paulitastephens

Need to sync my game with my iPad same email same facebook

badalyan

I lost of my levels 2399 after resetting Facebook.how do i get them back.

QueenB

@paulitastephens, what is stopping you from syncing the game?

@badalyan, please follow @Sukanta_Biswas instructions on how to get help. 

gayleosburn

tracyt516 said:

All three candy crush games (saga, jelly and soda)I have uploaded to my iPad and iphone reset to level one or six. I had all three synced to my Facebook account.  This happened when I had to change my Facebook password.  How do I get my levels back!?!?!

Kevann

Just had to reset Facebook password and just lost all my levels and stuff. This is very frustrating. How do it get it back only thing on Facebook change is password. I have always been able to restore from Facebook

3136828660

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/447470#Comment_447470

Did not help, something said did not give permission.

Yosca

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2370498#Comment_2370498

Welcome to the Community. I am sorry to hear you can’t find your progress back. Please click on the link 👉 here, scroll down to “Problems with retrieving your saved game?” and select your device.

Hope this helps.

JimboPonder

I lost my Facebook account about flipped out. I deleted Candy Crush and reloaded it. I logged in with my email instead of my Facebook account. I've never had a problem since then it did make the connection and I got all of my levels back

3136828660

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2373545#Comment_2373545

JimboPonder you are the most awesome person in the community of king, your suggestion was totally helpful thank you so much🥰🌺❤️🤗