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madi_

the game tell me connect with internet to download episodes😤😤😤😤😤😤😤😤😤😤😤😤😤😤😤😤

PummyRaj

Hello @madi_, Hearty Welcome to the Candy Soda section of our friendly King Community  

I am sorry to say that I am not very clear on the issue!!  When you said "Episodes" -- do you mean the Episodes with new levels?  If so, we do need Internet connection to play the game without any interruptions!!  

What device are you using to play the game?  

Can you please give us more details and explain a bit more please?  

** IF you tap on "Type your Comment" box located below, you will be able to write back.  

Looking forward to talk to you further!  Have a nice day/evening!

madi_

i mean the episodes with new levels and old levels
my device galaxy grand prime pro
android 7.1.1

madi_

i mean the old and new worlds are not appear without internet connection

madi_

i mean i play the new levels  in the same world without internet connection😤😤😤😤😤😤😤😤😤😤

KingChewy

Hi @madi_ - welcome to our friendly community. Hoping to assist my dear friend @PummyRaj here.  Can you please confirm if you are having an issue syncing your game? If so do you play thru FB or King.com?  Have you recently updated your password on either??

Lastly please make sure that you have cleared your cache and cookies on your device and then power off your device for at least a minute to try and get the game to resync.  Please let us know if any of this works 🙏🏻 

madi_

no I'm not have issue syncing my game. the problem when i finished episode the next episode have the same world without internet and when i open the internet the old and new episodes downloaded but when i clear the cache the episodes are deleted

KingChewy

Hi again @madi_ - okay, are you able to take a screenshot of each episode in the condition you mention above and upload using the 🏔 icon so we can have a better look at what you are seeing? 

madi_

KingChewy

Thank you @madi_ something is definitely off with your game.  Please provide your game ID so the CM’s can review further.

https://community.king.com/en/candy-crush-friends-saga/discussion/247378/what-is-my-user-id-and-where-can-i-find-it

@Xarly or @QueenB can you please assist our friend here 🙏🏻

madi_

QueenB

Sorry we missed this @madi_😬

Have you tried reinstalling the game app? 

It usually fixes most issues (please note that any progress on the mobile device that has not been synchronized with Facebook/King account at this stage will be lost.

However, all the progress that is currently saved on Facebook/King account  can easily be retrieved, once you have reconnected the device successfully). 

Regrettably, you will lose any saved boosters and messages. I would recommend using these up before re-installing, if possible.

Let us know how it goes please

madi_

thanks but I'm already deleted this game and i will not play it again

QueenB

Oh man, I was too late, sorry to hear about this 😦