Error: Couldn't connect. Go online to download episodes (Reported to the Studio)

Henry_Hm_Chan

Candy Crush Soda, the above error message appears when trying to load and play the new episode starting level 3581. Uninstall and reinstall app (Facebook, Win7) and clearing cache doesn't help. Re-playing older levels (3580 etc) OK. Pls fix...

QueenB

Thanks for the heads up guys!

It seems that we have a slight technical issue with our game which is unfortunately impacting your game play.

Rest assured however that our developers are already aware of this and are working hard to find a resolution as quickly as possible.

Please note that until this is fixed you will probably still encounter the same issue if you continue playing the game.

If you’re unable to enjoy the game until the fix is in place, I’d encourage you to explore our other games in the meantime, where you can get some great fun challenges while you wait! Why not check out our website and get a taste of our entertaining choices here: https://king.com/games

QueenB

Thanks for the heads up guys 👍

Ii seems that we have a slight technical issue with our game which is unfortunately impacting your game play.

Rest assured however that our developers are already aware of this and are working hard to find a resolution as quickly as possible.

Please note that until this is fixed you will probably still encounter the same issue if you continue playing the game.

Apologies for the inconvenience caused and thanks for your patience while we look into this 😉

Henry_Hm_Chan

Just checked. Problem fixed. Can load 3681 and beyond. Thanks.

 @Carmosina, can of paint at 3610 is normal. Under construction. Should have new levels tomorrow (Friday)...

Henry_Hm_Chan

Problem fixed for CC Soda at level 3681...

pixie20

I keep getting ‘there was a connection error please try again in a bit”
this keeps happening everytime I try to log in to my account via the game app. 

Tracilla

Same here! For both Candy Crush Soda and Saga, no reply from Customer Support!

No point in playing as no daily bonuses or progress made! 

Wonder how how much money they are losing!!

kDizzle

I am having the same issue. Keeps returning a login error so I can’t save my progress. 

5_B

Same here....for all of the King games I play. 

Kalindi

Hi there,
for me the same. Game has no connection to the internet, No friends and no Race.
By the way : the games from King are the only apps with nonconnection to the internet.
í‘m not able to save the game on my king account. When i try to login got „unkonwn connection error“. 
Is there anyone from support team reading in this community ?????
i forgot : same problems with Candy Crush Saga.

Elsa

Hi guys, I think we might have a glitch going on and I am starting to create a list so that I can notify the community manager when he gets in tomorrow.  I will add this thread to the list but can you please try to do some troubleshooting while waiting to see if it fixes the problem.  Clear the history, make sure that you have the most recent version of the game which was updated yesterday.  It is now at 1.135.8.  Then click on one of the links below to complete the troubleshooting. 

Browsers

https://community.king.com/en/candy-crush-saga/discussion/218696/web-browser-update   

IOS

https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-ios-device

Android

https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device

I just found a message where someone had the same issue and they had to uninstall the game and reinstall it again.  Unfortunately if you do that then you will lose whatever lives and boosters that you have if you are on a mobile device.  Here is the link and the choice is yours if you want to try it:

https://community.king.com/en/candy-crush-soda-saga/discussion/249226/no-internet-connection#latest

Kalindi

Thanks very much elsa,
have tried everything.
in deed reinstalling the game without being sure having  a good backup is no option. 

Elsa

Someone just updated me saying that she is now able to get into the game.  Please try again.

Kalindi

Sorry - but still no connection...

! Connection error. Try it again shortly.

Elsa

I have sent a message to the community manager so he should see it when he is back in the office.

hkjb

Ditto - candy crush saga and farm heroes saga are giving me the same message but blossom blast works fine... ?

Kalindi

I opened a support ticket,got some quick responses but none of the tips worked for me. So i followed the last advice from support and reinstalled Saga and Soda. But before that i checked the backup with browser and another mobile device.

support gave me 10 of each boosters for my collected free - very ervy kind.

i was was very satisfied in communication with support.

3catmama

This happens to me when I try to logon with email address. I am still having trouble with "The Bubblegum Troll is causing problems in your game. Try again soon." One suggestion was to logon with my email, save the game and that would get rid of the Troll message. Well, I can't even try it since I get the connection message. Now I just opened the game and all 39 of the gold bars I had are gone. I am ready to trash soda saga and find a new game to play. This used to work just fine on my Android phone but no more. Really lousy technical support. Thanks to all the Forum members and their suggestions, but this just seems like a lost cause.

Elsa

Hi @3catmama you should never lose your gold bars. I am going to ask you to please get your user ID # by following the steps on here: https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest

Write me back once you have it, you don't have to post it here but I need to know that you have it. I will then tag the community manager and he can go into your account to see what happened to your gold bars.

kDizzle

This is still a problem and I can’t back the game up to uninstall because of the connection error. It’s so frustrating!