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Black Screen - Candy Crush Soda (Reported to the Studio)!

Betsy_Betsy_ Posts: 3 Newbie
edited September 2019 in Support
My screen is black, it says I'm not connected to the internet but I am. What can I do to fix it?

Best Answers

  • Hey! Would you like to give us your opinion?

  • XarlyXarly Posts: 2,499 Community Manager
    Accepted Answer
    Hi everyone,

    Thank you very much for the reports that keep coming in. We keep sending these to the team that is trying their best to solve the issue. As mentioned before, this is due to the fact that too much memory is being used and optimising that usage without affecting the rest of the game is being very challenging.

    In the meanwhile, I want to remind you that you can always play the game on Android or iOS without running into these issues. I'm sorry that we cannot provide better news for now but just know that we are indeed working on this as much as possible.

    Cheers and thanks for the patience,
    Xarly
    Accepted Answer
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