Black Screen - Candy Crush Soda (Reported to the Studio)!

wigrandma

Why don't I get an answer??  

wigrandma

who can I get an answer from??
my screen is black.  How do I find the answer to my question??

CJ-11

They dont seem to bother with the questions here I filled out the 'contact' form from the contact click they did answer but unfortunately they didnt apparenly understand that game screen unplayable and black as opposed to something "different" about the way the game looks. Maybe if they get enough complaints thru contact they will fix it

lnoto13

I loaded the game and the play screen is black. Please help.

wasserturm

**Edit by CM: Unsupported language**

MariaVega

please I have chrome is my browser and the black screen problem continues please fix it, I have sent many messages and we are many members who have the same problem thanks

MariaVega

**Edit by CM: Unsupported language**

trahcv

play screen is BLACK

MariaVega

I have written them to you even in private and they delete my message, the little machine gives me options and I do all the steps but nothing at all, I have written it in Spanish and English but I have no answer, like all the members that we play this game and have the same problem

lucecitas

THE CANDY CRUSH SODA SCREEN IS BLACKED. HOW CAN I SOLVE THAT?

PummyRaj

Hello @lucecitas, Hearty Welcome to the Candy Friends section of our friendly King Community  

First of all, Thank you for coming back and posting your question in English   

Can you tell me which device you are using to play the game?  We can try some trouble-shooters and see if that helps!!  

** IF you tap on "Type your Comment" box located below, you will be able to write back!

Hope to talk to you soon!  Have a great rest of the day/evening!

P.S: Like I have mentioned in the starting of my message, you have posted in Candy Friends section!  But, you need not to worry, I will request our Community Team to move this to the Candy Soda section

lucecitas

**Edit by CM: Unsupported language**

Nadine_Dennison

I cannot choose which game I want or play any because the page is black.

PummyRaj

Hello again @lucecitas, 

Please post in English, so that we can understand and assist you 🤗 

Thank you!

kgbr11

why is screen black on soda????