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Candy crush soda freezing

Kathy_WestfallKathy_Westfall Posts: 2 Newbie
edited September 2019 in Support
Is anyone else having problems with candy crush soda freezing before making their first move but sometimes if you refresh the page you can play but lose a turn?

Answers

  • BabsVandeWeerdBabsVandeWeerd Posts: 3 Newbie
    edited September 2019
    Typ Ja ook erg veel last van had al een mail gestuurd maar nog geen antwoord helaas  reactie

    (Edit: Unsupported language)
  • Hey! Would you like to give us your opinion?

  • Kathy_WestfallKathy_Westfall Posts: 2 Newbie
    Can someone translate the comment from Babs? I don't know what language that is. 

  • PummyRajPummyRaj Posts: 13,335 Farm Moderator
    Hello @Kathy_Westfall, Hearty Welcome to the Candy Soda section of our friendly King Community :) 

    I am sorry to hear about the issue in your game!!  Can you please tell me which device you are using to play the game?  

    Usually, for issues like game freezing and crashing, the Community Team has provided some troubleshooting steps.  If you tell me the device you are using, I can give you proper link that fits your device :+1: 

    Talk to you soon!  Have a great rest of the day/evening!  

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  • BabsVandeWeerdBabsVandeWeerd Posts: 3 Newbie
    I wanted to know what to do about freezing the game Play on a  computer with Google I already erased my history but it keeps freezing
  • PummyRajPummyRaj Posts: 13,335 Farm Moderator
    Hello @BabsVandeWeerd, Hearty Welcome to the Candy Soda section of our friendly King Community :) 

    I am sorry to hear about the issue in your game!  May be some troubleshooting steps might work for you get back into the game!  Please try this link to help with your Browsers  https://community.king.com/en/candy-crush-saga/discussion/218696/web-browser-update

    Please post back how it went and/or if you need further assistance with the issue :+1: 

    Hope the issue in your game gets resolved and you will enjoy your game soon!  

    Have a great weekend!

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