Disappearing Events & Extra features on W10! FIXED!

Mheckathor1

Still not working right, same issues as before, same version as everyone else. If you go over to the Facebook version everything comes back while you play via Facebook. All the extras, races, bonuses, etc appear and are given to you. Most of the earned items do sync back to the Windows 10 app.

NhWendy

Good to know, Mheck! Maybe it's time I join Facebook.

Jackyd

I was on level 2800 with a 171 day log in run. Suddenly it stopped loading anything that needed internet. I reset the app but that didn't work so I uninstalled it now I can't install it at all. I click on install and nothing happens. Have I lost everything???

Sukanta_Biswas

Hi @Jackyd

We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.😊

If you have previously saved the game on Facebook or the Kingdom, your game progress is certainly secure.

However, show me a screenshot of the problem you're currently experiencing.

For instructions on how to take a screenshot please visit here.

https://www.take-a-screenshot.org/

Yosca

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/612998#Comment_612998

Interesting. So everything is “normal” when you play via Facebook 🤔.

Jackyd

Thank you! I have been in touch with microsoft and I'm now back in the game and can continue from level 2871, however I have lost my 171 day log in streak.

Even though I can log in again, I'm still having the same issue with the internet options not working

The team games etc aren't showing up

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/613259#Comment_613259

Hi Please show me a screenshot of your Microsoft store.

Jackyd

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/613266#Comment_613266

Hi @Jackyd

Most likely, your device operating system auto update is set and they're updating so your device is running slow. Once your device system is fully updated, the device will work smoothly again.

Jackyd

Hey thanks for that. I'm not hugely computer savvy, so what does that mean? Who is updating my device operating system and how long does it take?

Thanks!