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Disappearing Events & Extra features on W10! FIXED!

Dgrub1982Dgrub1982 Posts: 2 New Bee
edited March 11 in Support
No, the event timer has not run out. Yes, I tried logging out and logging back in. What is going on with these events?? It is baffling to me, that most of the time there are no events at all. This makes the game boring and tedious. With no way to win anything, I could be stuck on a level for days. Where's the fun in that?! I watch as many ads as I can to earn a boost or extra moves, thereby earning you ad revenue, so there's no way I'm going to spend actual money buying things in the shop.

Then, when I do get an event, they seem to appear all at once. Why not stagger them so there's always something going on?!

Finally, more often than not, the events seem to get messed up somehow. My episode race has abruptly disappeared. So has my soda squad. I keep getting a pop up saying I have until whatever time on Sunday to win gold bars with my individual soda squad points, but my soda squad is gone. No gold bars for me?

I see in the announcement thread that it says you will end an event early if there are technical glitches. I can accept the occasional glitch, but this happens every. single. time. I get events. You're a tech company. Why can't you present these events without constant glitches?? One would think you'd want people to actually enjoy playing the game.

Best Answers



  • Dgrub1982Dgrub1982 Posts: 2 New Bee
    No comment from support? Of course not 😂😂😂
  • crkeelercrkeeler Posts: 1 New Bee
    Where are my Boosters, Race to finish, weekly leader board, Tiles? Candy Crush soda auto logged out.  Once I reconnected all of my I game competitions and my saved boosters were all 
    Missing. How can I get these back? 
  • crkeelercrkeeler Posts: 1 New Bee
    No.  I did not uninstall the app.  I played for a little this morning and all was fine.  Went to play this evening and I had been logged out. I signed back in and all of my boosters (and the other features) were gone.  
  • ohbabe65ohbabe65 Posts: 1 New Bee
    I have not reinstalled or logged out and all mine are gone. Been that way for several days
  • PummyRajPummyRaj Posts: 9,465 Superstar
    Hello @crkeeler, and a Warm Welcome to @ohbabe65

    I am very sorry to hear that you have lost the boosters without reinstalling your game!!

    Unfortunately, the Community Team won't be able to take care of this issue!  You will have to contact the "Player Support Team" and send a request / complaint about missing boosters.  Below is the link and steps to contact the Support team::

    Link to contact Player Support Team --->: 

    ** While filling out, enter the TOPIC as "Problems with my Game" ---> and the SUB-TOPIC as "Missing Items"  ---> Explain briefly about the issue and Submit  the form.  NOTE:  Along with above details, make sure to enter the Game Name correctly!

    After sending the complaint, you will be receiving an automated email as acknowledgement.  If you have not heard from them within 3 days, send a reply to that automated email you have received. 

    ** IF you have anything else to add and/or further questions, please type your reply in the blank dialogue box located below.

    Hoping for the Best! Have a great rest of the day/evening and a wonderful week ahead 🌸

    👉 CCFS - Win Gold bars Here 🍒
    🌟 Beat our Superstars and get free boosters - Check here  🎉

  • chris25ncchris25nc Posts: 5 Level 2
    I have the same problem for 2 days now, contacted the game support and still no reply, I think they are having major issues and don't want to have to compensate the players for missing items
  • PummyRajPummyRaj Posts: 9,465 Superstar
    Hello @chris25nc, Hearty Welcome to our friendly King Community  :) 

    I am sorry to hear about the issue in our game! 

    Did you loose boosters from your game due to reinstalling the App OR by updating the App OR changing your device? 

    👉 CCFS - Win Gold bars Here 🍒
    🌟 Beat our Superstars and get free boosters - Check here  🎉

  • 342342 Posts: 5 Level 2
    edited February 24
    Andy 342 (**Edit by CM: removed personal info**),     02/21/20
      I am playing candy crush soda on Windows 10.  I have lost  the piggy bank, soda squad, and Mr toffee.  Also the wrong back drop screen is being displayed.  
    Thank you for your help.
  • christalf1970christalf1970 Posts: 1 New Bee
    I'm having the same issue.  Looking to see if here is an update that I can do to fix it.
  • wizarddebywizarddeby Posts: 2 New Bee
    I am connected to the internet, but my games say no connection

  • NhWendyNhWendy Posts: 35 Level 2
    Like Andy, I am playing on Windows 10 with the latest updates installed.  I have lost my full Piggy Bank, Soda Squad, Race, and Mr Toffee for the past 3 or 4 days.  It is as if my game doesn't know I am connected to the Internet.  However, I CAN play King of the Hill.  I can (but did not) buy additional gold bars.
    I have disconnected and reconnected to the internet numerous times, both when the game is loaded and when it is not loaded.
    I just received a message that my Team has made a line or column.  But I cannot collect my reward.

  • button0428button0428 Posts: 1 New Bee
    same problems here.  totally ruining the game.
  • JeanineWJeanineW Posts: 0 New Bee
    How do I fix this, the other person still has race piggy bank and everything else on this computer but I don't
  • BEVSUMBEVSUM Posts: 4 New Bee
    I lost everything too. I emailed support but they said to go to the community..Obviously nobody who is in charge knows anything
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