I need help with lost progress! (Under investigation)!

_Elsa_

Well enjoy the rest of your day and I will let the community manager know that it might still be a glitch.

simmonslouise82

Ok I’ve edited out my email an now put my user if In but again it’s on my sons game my phone I can’t retrieve my game so will ID BE DIFFEREMT THEN?  My son don’t play that game anymore he never even had the app I’m just so confused. I appreciate you trying to help. Do I need to do anything else now? 

staceyh

Got it back thank you 

_Elsa_

Thanks for letting me know @staceyh!  Have a wonderful crushing day!

_Elsa_

Yes I need you to complete the contact form from the link "here" that I wrote in my last message to you.  Give them your user ID # and explain that you need your progress back.  Whatever level number you give them that is where they will advance you.  So if you can't remember exactly take a guess.  Also make sure to use that topic and subtopic because that is how they know what has to be done.

sampleps

I still can’t see my friends progress 

_Elsa_

@sampleps, are you logged into Facebook or the Kingdom to see your friends?  I know that might be a minor problem because I think the level progress will take priority right now.

sampleps

I am logged into Facebook.   I have returned to my saved progress, and thought maybe that would solve the friends progress issue.  I haven’t seen their progress in months. 

clover3737

Lost everything after being prompted to log in again!!!  Please help

_Elsa_

There are game issues with the friend's lives but not sure which games.  Are you looking to find them on your game map or looking in the lives to see if they are there?  I know that with this game you won't see the envelope until someone sends you a life.