I need help with lost progress! (Under investigation)!

_Elsa_

Hi @Chetella, welcome to our community.  Do you play through Facebook?  If you do then the Facebook token app might have expired.  Go into the Facebook settings and click on the Apps and Website.  When that opens look at the top and there should be 3 tabs on top.  Click on the expired tab and if you see the game there then click to edit and then click on the renew access and it should work.

_Elsa_

Hi @clover3737, have you ever played with Facebook before or did you just sign in for the first time.  If you don't play through Facebook and then suddenly log in with it, Facebook has no idea that you played the game before.  Please give me more information so that I can direct you further.

Xarly

Hi all,

Merged all of your queries into one thread so that you can all see the latest updates and information at the same time.

This is a credentials renewal problem, all you have to do is reconnect to Facebook and renew the access of the app. You can read all about it in our first post of this thread, or here.

Cheers,
Xarly

leeannh

I lost progress from 400 something to level 1. I tried checking my fb and that did not work. Ive even tried deleting and reinstalling the app with no success...

paulbarton43

I was on level 2000 and have gone back to the start, I have done the above but doesn’t work, also the picture that is used isn’t my Facebook picture and is a hacked account my ID is 723884400

PatTurner

I had someone to help me to try fix Candy Crush Saga -  to get back to level 1378 and she cannot fix it. I’m still on the beginning of level 1 on I-phone and it will not let me get into Facebook.   I can play the game on my I-pad at level 1378.
Should I delete the game entirely and say I lost everything?

PatTurner

It is Candy Crush Soda that I’m having trouble with on IPhone trying to get back to level 1378.  

Michelle-58

Please help all my progress is gone

MsPat

I know I have an internet connection because every other thing  does connect just not  my candy crush soda

speedyshop152

Where is my progress. How do I get it back. I have deleted and readded everything.