I need help with lost progress! (Under investigation)!

dandydonna23

was at level 1501 I accidentally cancelled the Facebook notification and now I’m back to level 1, I’ve done everything I’ve read and I cannot restore to the level I was at, I’ve spent too much time and money to start over.

gabilicious

My Facebook book account was delete back in January I also stop playing candy crush do to been busy. Now I try to play again and it took me back to the beginning. Its there any way I can get my process back?

lvmarkay

I just did your most recent upgrade and lost ALL my long hours of progression 

signed sad player LaNette

firebombmarkus

Hi @lvmarkay and welcome to our adorable Community 😊 I am sorry this happened to you. Can you please tell me where do you play this game? Which device and OS are you usung?

lvmarkay

On my IPhone 6 Plus 

firebombmarkus

@lvmarkay Is your game connected with a Facebook or a King account?

lvmarkay

Facebook

firebombmarkus

@lvmarkay I will ask you to try these steps and let me know if they helped you.

https://community.king.com/en/candy-crush-soda-saga/discussion/267551/i-need-help-with-lost-progress-solved

katietuck

Somehow I got logged out of everything on my tablet & phone & I DNT know my email or it password plz help

katietuck

I was on level 380