I need help with lost progress! (Under investigation)!

QueenB

bsajdak you said:

Sent me back to level 1 from around 1700

Isn't your issue that you've lost your game progress? If yes, I've acknowledged your issue and waiting for you to provide your User ID so I can have a closer look.

Did you see my comment? 

1eeyoreluver

Ok 1st off yes at first even I was confused what this thread about so I will own that. However I agree all you have is oh well. I did nothing! The games themselves are set to auto update through King and I am not the only one who lost not only daily bonuses but a lot more. That is why originally I was confused. How is it this is being ignored? Yes, I am asking this again because it was at no fault of anyone or their devices. I have had ongoing discussions all week about this messed up update messing people's games up. Yet all we get is oh well?!?! Not acceptable when it is an obvious issue multiple players across all of the games are complaining about. 

bsajdak

What user is are you looking for?

bsajdak

I’m not getting any messages. No need for a screenshot bc when I try to play the game it just takes me to level1

existentialgal

Same here.  Did all fixes and nothing works.

rlrae14

I’ve always been connected to Facebook I never had trouble everything I try doesn’t work 

bsajdak

Same here.  Nothing works. I keep try

rlrae14

I think they need to update something my bubble witch saga 3 is like that too back to zero 

bsajdak

😡😡😡😡

QueenB

@bsajdak, this link will help you find the User ID: https://community.king.com/en/candy-crush-soda-saga/discussion/247075/what-is-my-user-id-and-where-can-i-find-it

Also, any chance of a screenshot of your game map showing your profile picture so I can have a closer look? www.take-a-screenshot.org