I need help with lost progress! (Under investigation)!

krlnds

I was at level 653 and now I back at level 1

Pamelawells2008

Mine too

jazzkittin

Omg I thought I was losing my mind!
me too... back to 1?! 😲

Yosca

Tagging @Elsa or @QueenB mayby you can help?

imcarol

Was in level 900s or so but when I play it is starting on level 1 over n over I've uninstalled reinstalled even force stop nothing working 

Elsa

Thanks for tagging me @Yosca.  To get your progress back first you need to be playing through Facebook or the Kingdom.  You might have to sync your progress between the two so here is the first link: 

https://community.king.com/en/candy-crush-soda-saga/discussion/244238/can-i-sync-my-progress-between-facebook-and-king-com#latest

You will be completing a contact form so please get your user ID # by following the steps from here. 

Once you have the number, please complete the contact form from this link:  https://soporto.king.com/contact

They can manually go into your new account and get you back to where you were.  It might take a couple of days before you get a response so please be patient.  You should get an email with a ticket number on it.  Please make sure to use this topic and subtopic when completing the form.

Sarafoff76

It definitely has something to do with the app update, because I have all my levels on my kindle, which I never use to play on!!

Elsa

That is very strange @Sarafoff76! 

firebombmarkus

Hi @tinabaybee and welcome to our adorable Community 😊 I am sorry this has happened to you. Please follow the link below and you will see how to get your progress back.

https://community.king.com/en/candy-crush-soda-saga/discussion/244246/how-to-get-your-level-and-progress-back

I hope this will help you. Let me know if you need assistance. Have a wonderful day 🤗

firebombmarkus

Hi again @tinabaybee I have already answered to you regarding this issue on your previous post. I will close this one as it is a duplicate. Thank you for your understanding.

firebombmarkus

Hi @SueDuggan and welcome to our adorable Community 😊 I am sorry this has happened to you. Please follow the link below and you will see how to get your progress back.

https://community.king.com/en/candy-crush-soda-saga/discussion/244246/how-to-get-your-level-and-progress-back

I hope this will help you. Let me know if you need assistance. Have a wonderful day 🤗

marilyn6

I started playing without an ID I have my ID now but lost my progress can you help me get back to my level? 

Elsa

HI @marilyn6, I personally can't get your progress back but I am going to give you a link to complete a contact form.

https://soporto.king.com/contact

They can manually go into your new account and get you back to where you were.  It might take a couple of days before you get a response so please be patient.  You should get an email with a ticket number on it.  Please make sure to use this topic and subtopic when completing the form.

Sarafoff76

Is this issue going to be fixed?

PatTurner

On I pad I’m on level 1378 which was the same in my I-phone.   Now on my phone as if today 10/6/2019 - I’m showing back to level one.   What happened?  All these years playing this game and i’m back to the beginning. Why?