I need help with lost progress! (Under investigation)!

rafelito

I cant collect my gold bars. Any ideas? 

amasco15

i was on a high level and I agreed to the new terms and now I’m starting on level 1 again, why? I’m going to delete all Candy Crush games if I can’t get back to my original level. 

mngadou

Same issue here too. Sorry I updated it now.

Berlingermany34

Yes I am having the same problems, yesterdayI was on a over 300 level and today at 1

gmal

Updated, lost games. Went back to level one

firebombmarkus

Hi @lauriemarks and welcome to our adorable Community 😊 I am so sorry this has happened to you. Was your game connected to a King or a Facebook account? If so, please follow the link below and you will see how to get your progress back.

https://community.king.com/en/candy-crush-soda-saga/discussion/244246/how-to-get-your-level-and-progress-back

Let me know if this helped you. Have a wonderful day 🤗

deafinegan

i have been playing on my phone for years and today when I login with my Facebook account it takes me back to level 1.  My avatar is not right. It is fine on my iPad and I can log into candy crush on my phone with Facebook and it takes me to the correct level. I should be in 1243 on Soda. How do I correct?  I’ve tried logging in and out of my Facebook and soda crush. 

margaretg

I finished a level and when I went to play later the game started back on a levek home gym I have already finished

Sarafoff76

I was on about level 2940 or so, lots of $$ spent, 100 plus coins and extras gone!!! What is going on?!?!

nanajulie

Happened to me too.  How can I get my progress back.  I was on level 1908