I need help with lost progress! (Under investigation)!

yograndma57

Why did my game went back to level 1 and I was on level 604? Tell me how I can get back to level 604

Elsa

First we have to find out if it is a glitch.  All of you here can try to see if this works.  Last year there was a Soda glitch where the players opened the game and they were back at level 1.  In order to fix that all they did was replay level 1, close the game and reopen it.  It then went to the current level.  It might be the same thing happening again.  So all of you please try this.

Then if it doesn't work please try to follow the steps in my message above to see if they can get you back on track.  If I see more messages posting this tomorrow, please tag me and I will notify the community manager that it sounds like a glitch.  He can then elevate it to the studio.

elainemt

Same thing happened to me. Can’t get back to where I was.

Yosca

Hi @PatTurner and @elainemt. Read this thread: https://community.king.com/en/candy-crush-soda-saga/discussion/267423/i-was-on-level-2800-into-two-days-ago-yesterday-when-i-logged-on-to-play-it-started-me-back-on-1#latest . Hopefully @Elsa has given the solution.

Yosca

Hi. Read this thread: https://community.king.com/en/candy-crush-soda-saga/discussion/267423/i-was-on-level-2800-into-two-days-ago-yesterday-when-i-logged-on-to-play-it-started-me-back-on-1#latest . Hopefully @Elsa has given the solution. 

Cufty

I was on level 2334 this morning have now gone back to level 1 can you get me back to level 2334 please .Thanks Cufty

mels1902

Hi I was in the 800’s and all my progress has been lost and am back to the beginning . I was logged in through Facebook.

firebombmarkus

Hi @mels1902 and welcome to our adorable Community 😊 I am sorry this has happened to you. Please follow the instructions on the link below and you will see how to get your progress back. 

https://community.king.com/en/candy-crush-soda-saga/discussion/244246/how-to-get-your-level-and-progress-back

I hope this will help you. Let me know if you need assistance. Have a wonderful day 🤗

Elsa

I think we have a new glitch!  I am going to gather the messages today and elevate them to the community manager.  He will notify the studio tomorrow.

firebombmarkus

Hi @Cufty and welcome to our adorable Community 😊 I am sorry this has happened to you. Please follow the instructions on the link below and you will see how to get your progress back.

https://community.king.com/en/candy-crush-soda-saga/discussion/244246/how-to-get-your-level-and-progress-back

I hope this will help you. Let me know if you need assistance. Have a wonderful day 🤗

Elsa

I will be reporting this to the community manager in a bit.  He will see it when he comes in tomorrow.

Elsa

I think we have ourselves a glitch!  I have seen a few messages on this so I will be elevating it to the community manager in a few minutes.

Elsa

I believe that this is a new glitch and I will be elevating it to the community manager in a few minutes.

Elsa

This appears to be a new glitch.  I will be reporting it to the community manager in a few minutes.

firebombmarkus

Thanks @Elsa