Sorry to hear you're having this issue but it would be of great help if you could provide some more details, like which device are you all playing on, Apple or Android so I can collect enough information to be able to investigate further. Some of you have mentioned Android, can you guys please try clearing the Google Play Store cache:-Go to apps and find the app called 'Settings'-Locate the menu called 'Apps' or 'Application Manager' depending on the device model-Scroll down until you find the 'Google Play Store'-From here click on 'Clear cache' then 'Uninstall updates’ and finally 'Clear data'. Please notice that you will get a warning when clicking the 'Clear data' button - don't worry as it's just a reset.For Apple device, try the following:- Disconnect the game from Facebook/King account (if connected).- Delete Facebook App if you have it installed.- Clear cache from your Safari: http://www.imore.com/how-clear-stored-website-data-ios-7-safari (Super Important).- Restart the device and try connecting the game back to Facebook/King account so your progress can sync.Let me know how it goes and which device you had the issue on, thanks
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