My game reset back to 1 and I was on level 2595

davemclean

My game reset to level 1 and I was on level 2595

BeckyBubblegum

Hello, @davemclean!

Unfortunately, management will not be able to assist you until Monday as it is the weekend now and their office is closed. In the meantime, I will tag @Xarly our community manager so he can get back to you as quickly as possible.

Welcome to the Community!

PummyRaj

Hello @davemclean Hearty Welcome to the Candy Soda section of our friendly King Community  

I am sorry to hear that you have lost level progress in your game!!  There is no need for you to worry about this issue as the Community Team has provided some help articles for our convenience

Here is the link for you to get your level progress back  https://community.king.com/en/candy-crush-soda-saga/discussion/244246/how-to-get-your-level-and-progress-back/p1?new=1

Please follow the steps provided in above link and post back how it went!  IF you tap on "Tap your Comment" box located below, you will be able to write back  

Hope everything works out!  Have a great rest of the day/evening!