Missing boosters

dmcolo001

I'm missing all my game boosters. I recently  had to wEnty out my phone. When I logged  into my games (candy crush and soda) my level was saved but all my paid for boosters are gone. I tried to log out and reblog back in but boostrs are still gone. When I open on my old phone I can see them but not on the new phone. Please help I've spent a lot of money  on these games to have to ripped off not fair. Any help ?

PummyRaj

Hello @dmcolo001 Hearty Welcome to the Candy Soda section of our friendly King Community  

I am sorry to hear about the issue in your game!!  Unfortunately, that is the side affect when we change our device --  loosing all the Lives sent by friends and the boosters we have earned in events and also as Daily Bonus!!  Sorry to say that they will not be reimbursed!!  

But, for the paid boosters, there will not be any issue and you will be able to get them back   All you have to do is to contact the "Customer Support" Team    Please follow this below link to contact them and fill out the form that's provided along with below "specific" details
--->  Go to  https://soporto.king.com/contact  After entering the details like your name, game, etc.,
Select the "Topic" as "Problems with my Game";
Select the "Sub Topic" as "Missing Items";
Explain about the issue in provided comment box at "Tell us what you need"

These specific details will help the Support team to look into the exact issue and help with reimbursing them back to you.  I am not sure if they ask for purchased receipts, etc, as I have not done this before!!  

Please post back if you need further details or clarification with this regards!  If you tap on "Type your Comment" box located below, you will be able to write back  

Hope everything goes well and you receive your purchased boosters back soon!  

Have a great rest of the weekend

PummyRaj

Hello @dmcolo001 Hearty Welcome to the Candy Soda section of our friendly King Community  

I am sorry to hear about the issue in your game!!  Unfortunately, that is the side affect when we change our device --  loosing all the Lives sent by friends and the boosters we have earned in events and also as Daily Bonus!!  Sorry to say that they will not be reimbursed!!  

But, for the paid boosters, there will not be any issue and you will be able to get them back   All you have to do is to contact the "Customer Support" Team    Please follow this below link to contact them and fill out the form that's provided along with below "specific" details
--->  Go to  https://soporto.king.com/contact  After entering the details like your name, game, etc.,
Select the "Topic" as "Problems with my Game";
Select the "Sub Topic" as "Missing Items";
Explain about the issue in provided comment box at "Tell us what you need"

These specific details will help the Support team to look into the exact issue and help with reimbursing them back to you.  I am not sure if they ask for purchased receipts, etc, as I have not done this before!!  

Please post back if you need further details or clarification with this regards!  If you tap on "Type your Comment" box located below, you will be able to write back  

Hope everything goes well and you receive your purchased boosters back soon!  

Have a great rest of the weekend