Aphabetty Saga freezes at least once a day. Why?

TURK1412

Aphabetty Saga freezes at least once  a day. Why?

TURK1412

It can happen any time during game play. I use Chrome and enable Flash every time. When it freezes, the only possible move is to refresh the screen

PummyRaj

Hello @TURK1412 Hearty Welcome to the Alpha Betty section of our friendly King Community  

By any chance, are you talking about the game screen when the "Bonus Gift" appears?  

OR is it the regular game that is being frozen?  If it is the game, we can try some trouble shooting steps and see if that helps!  

Please post back and let us know!  If you tap on "Type your Comment" box located below, you will be able to write back  

Looking forward to talk to you soon!  Have a great rest of the day/evening!

TURK1412

It can happen any time during game play. I use Chrome and enable Flash every time. When it freezes, the only possible move is to refresh the screen

Crazy Cat Lad

OK, I see @TURK1412 !

You play on King.com, right? Since the game still runs on Flash Player.

Have you tried clearing all cookies and the cache? And also made sure your Google Chrome is updated to the latest version? 

abe_coffee

@TURK1412 @Crazy Cat Lad

test info ... have been using king.com on a tablet for the past 3 days without any problems

TURK ... did you try what Crazy Cat Lad suggested?

how many lives do you have with chrome?

TURK1412

I clear my caches and history before playing but since the game freezes at any time during game play, that is ineffective. There is no warning that it's going to freeze - it just stops. It happens : when I form a word; when I complete a level; when I choose a new level; when I change artifacts; basically it happens at random times.

abe_coffee

 thank you for the reply @TURK1412

what you are describing sounds like symptoms when using Flash Player(as @Crazy Cat Lad mentioned above)

there are 2 things I would try:

1) exit the game when you get down to one life

2) exit the game after 20 minutes

note ... you may be able to play as long as 40 minutes before Flash Player freezes

as an experiment ... you might try gameroom ... you might try using firefox ... you might try a phone or tablet

and ... Crazy Cat Lad may have some other ideas

abe_coffee

@TURK1412 @Crazy Cat Lad

any luck Turk? does restarting more often help?

this may be a different issue ... the tablet has been crashing this week

it can happen when scrolling ... or in the middle of a game

what is different this week? ... instead of resetting the tablet often AB has been left running in chapter 13

why would anyone do that? ... to avoid scrolling from 920 to the 500s

the past 2 days the tablet has been shut off after an hour ... AB is then restarted ... then scrolling to the 500s

no problems since AB is no longer running for a long time