No longer getting any boosters, play on or videos

tracem01tracem01 Posts: 2
Hi. A few weeks ago, I completely stopped earning boosters, no longer get videos to earn a booster or get any play on videos. I play this game with friends and they all are still getting all of the above, I am not getting a thing. What’s going on??

Answers

  • QueenBQueenB Posts: 3,101 Community Moderator
    Welcome to our Community @tracem01 :)

    Special events and extra features are available only during specific time frames and only for randomly chosen groups of players and devices from time to time.

    If you do not see this special event in your game at the moment then rest assured it'll be coming your way soon in the future!

    We'd like to reassure you that sometimes you'll have features that other players do not, so we try to make sure you won't miss out on the fun.

    I'd love to be able to manually add this feature to your game, but I'm afraid here, we have no control over how these groups are selected or chosen.

    I understand this might not be appreciated by all our players, but our Game Studios are constantly testing new features and concepts and we believe that this is the best way for us to improve our games, challenges and gaming elements in the future.



    Farm Heroes Saga - The studio is hunting for feedback, share yours here
    Don't miss out on Gold Bars here

  • ElsaElsa Posts: 21,734 Superstar
    Hi @tracem01, welcome to our community.  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to enter them for a chance to win gold bars.
  • VlsignaVlsigna Posts: 1
    The same is happening to me, oddly it happened right after I accidentally purchase lives and boosts for $1.99. I'm not certain its random as I had the videos and boosts for years. Why did y'all remove them? Is this a ploy to try and force members to spend money? Don't your advertisers pay you each time we click on an add?
  • tracem01tracem01 Posts: 2
    Me too! Accidentally purchased something first time ever. And boom, no boosters or anything ever since 
  • paulabloxpaulablox Posts: 1
    Same here... but other friends of mine can watch videos and get boosters. Can it be fixed?
  • QueenBQueenB Posts: 3,101 Community Moderator

    Special events and extra features are available only during specific time frames and only for randomly chosen groups of players and devices from time to time.

    If you do not see this special event in your game at the moment then rest assured it'll be coming your way soon in the future!

    We'd like to reassure you that sometimes you'll have features that other players do not, so we try to make sure you won't miss out on the fun.

    I'd love to be able to manually add this feature to your game, but I'm afraid here, we have no control over how these groups are selected or chosen.

    I understand this might not be appreciated by all our players, but our Game Studios are constantly testing new features and concepts and we believe that this is the best way for us to improve our games, challenges and gaming elements in the future.


    Farm Heroes Saga - The studio is hunting for feedback, share yours here
    Don't miss out on Gold Bars here

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