Candy Crush games will not connect to the internet

acleduc1acleduc1 Posts: 4
edited October 22 in Support
My Candy Crush games will not connect to the internet although everything else on my device will. It is obviously not an internet problem. I have deactivated Facebook and made an account with you it still no internet. What is going on?

Answers

  • Sukanta_BiswasSukanta_Biswas Posts: 9,224 Superstar
    Hi @acleduc1
    We would like to welcome you to the king community. Thank you so much for being willing to joining😊

    According to your statement, I think your game app has been corrupted. 

    If you find the above picture when logging into your game then you must uninstall and reinstall your game App.You will lose your saved boosters to do this, but you will get game progress and gold bars back.
    Let me know. 



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  • acleduc1acleduc1 Posts: 4
    I’ve done that but I still can’t connect to the internet. 
  • Sukanta_BiswasSukanta_Biswas Posts: 9,224 Superstar
    acleduc1 said:
    I’ve done that but I still can’t connect to the internet. 
    Show me a screenshot of the problem you encountered while connecting to the Internet.



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  • acleduc1acleduc1 Posts: 4
    These are two shots. I cannot see leader board or my character pic. AND I had to start over from the beginning. 
  • ElsaElsa Posts: 20,944 Superstar
    There was a problem trying to connect in Soda.  The only solution that has been offered so far was to uninstall and reinstall the game.  It has been working so hopefully it can work for you.  But please note that if you have any lives or boosters they will be gone once you uninstall the game because they are only saved on your device.
  • acleduc1acleduc1 Posts: 4
    I’ve done that. 
  • QueenBQueenB Posts: 2,765 Community Moderator
    Just to confirm @acleduc1, you have deleted the game and you are still not able to connect the game? 

    What device are you playing on and which level are you supposed to be on?



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  • BjayBjay Posts: 44 ✭✭
    I'm having a similar glitch. I'm on level 3760 and it says can't play the race which I won, didn't receive my 5 gold bars, then put up a painted roadblock. I  updated uninstalled reinstalled disconnected reconnected. Nothing works. How many levels is in this game?
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