On candy crush soda, canceled orders still were charged

Lesgrey

I tried to order 1.99 of bars twice a couple days ago at the end of a round in candy crush soda. Both times the app hit a snag and said sorry nothing was charged. Checked my bank and it showed a hold for each attempted purchase. Today, my bank showed they both went through. The app doesn't show that I received the bars. I checked my Google play account and it says both purchases canceled so I can't click on them to get my money refunded. How do I get my money back? 

QueenB

Sorry to hear about this @Lesgrey

We don't handle purchases in the Community. Not to worry as I will guide you through to Support. 

Contact our Player Support team here.

Under topic select: Problems with Purchases and then under subtopic: Purchased item not received.

Include your Game ID on the message - This link will help you find it.

Note! It can take up to 72h before receiving a reply.

Hope this helps