Lost levels

blyle

I logged into Facebook and went from level 847 with an hour of unlimited everything I just bought down to 350 something. Help me get it back! 

bearwithme

Hello @blyle and welcome to our friendly community.  I am sorry to hear that happened.  Have you been playing all along thru Facebook?  If so - we can certainly get you restored back to your proper level. I am also sorry to hear about your purchase and not being able to use it on the new levels.

Please get your user ID#: https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest 
Then you need to contact the player support team through the “Contact US” link available at the very Bottom of the page:

Please scroll all the way down on this page and click on "Contact Us" tab 👇