Pink background!

KingChewy

Hi again @Ireca - that is very unfortunate!!

@QueenB - please note the RE-install did not work for them 🥺

QueenB

@Ireca, I'll pass on the feedback but I will also need to know which device you are playing on, the game app version you currently have installed, a screenshot of the issue and your User ID which you can find here. 

For any guidance, please visit this useful website: www.take-a-screenshot.org

Thanks  

Ireca

@QueenB

I have a Samsung Galaxy 10. I'm playing  Sodo Crush. I use my Facebook Login. You should be able to see my full name from the account info on here. It's just Ireca on the game.

Ireca

Soda*

QueenB

Awesome @Ireca but which game app version do you have installed? You can find this in the App Store, under My Apps, search for the game and select more information.

Thanks  

Ireca

Version 1.154.5

QueenB

Thanks @Yosca👍

I'll pass this on to the studio and I have one more question, do you only get the pink background when playing? 

Ireca

Yes. Only while playing. All other graphics are displayed outside that specific round.

Ireca

Hello @QueenB,

The same pink issue arose again. I looked through my email and this post's thread and can't find what solved the issue back in Dec. Can you help me resolve this again?

Ireca

Diamond_Lim

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/1103782#Comment_1103782

Welcome to Sweet King Community! 👑

How about you tried to follow these troubleshooting steps of Crashing/Freezing issue/bug. (I hope haven't this happens! 😊) 

You can click here if you have playing any device 👇and all of the supports solved by Community Team, then you can find and follow troubleshooting steps that I hope this helps. 😉

Android

iOS

Kindle

Windows mobile

Computer

⚠️ NOTE ⚠️

If you want to try uninstall and install steps, you have your gold bars are saved/transfered but all of the boosters have lost and some events will be reset and gone.

If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

Have a sodalicious day! 🥤