Screen freezes

tammyebert

My screen has started to freeze over the last couple weeks. It happens on and off. More on than off. How can I fix it? I keep losing lives and rewards. 

tammyebert

Please can you tell me why this is happening?

QueenB

Welcome to our Community @tammyebert🤗

When you say screen, are you referring to a mobile or a PC? 

PummyRaj

Hello @tammyebert, Hearty Welcome to the Candy Soda section of our friendly King Community  

I am very sorry to hear about the issue in your game!  Are you playing the game on a PC or a mobile device?  

Please post back by tapping on "Type your Comment" box located below.  

Talk to you soon!  Have a great rest of the day/evening!

tammyebert

mobile mobile phone

PummyRaj

Thank you for posting back @tammyebert  

What phone are you using?  Is it Android OR iOS device?

tammyebert

it’s Apple iphone

PummyRaj

Thank you @tammyebert for replying back  

Please try these trouble shooting steps, which are created specially for iOS devices, which could solve the "Freezing Issues" you are having in the game   https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-ios-device

** Please do not try the step "Delete and Reinstall the game App" -- because if will remove all your saved up boosters! 

Please try those steps and post back how it went!