Help

AraceliSol

Good afternoon, it is understandable that some players will receive updates later than another. But another very difficult one is that they never arrive, my partner and I played more than 3 months ago and I still don't see any event (Mr. Cofee, vampire, the race, the awards for past levels). A few days ago in YOUR GAME it appeared that I had won the third place weekly and my prize was 5 lollipop . But I will never have left. X please I need an answer.

bearwithme

Hello @AraceliSol and welcome to our friendly community.  I'm am sorry you are having all of these issues.  I am tagging my fellow Superstar and long time player of Candy Crush Soda @Elsa to see if she can answer your question.

Elsa

Hi @AraceliSol you can read all about the events and why some get them and others don't here.  Are you sure that you are talking about Candy Crush Soda Saga because the weekly race might be in Candy Crush Saga.  If it's the episode race in Candy Crush Soda Saga you don't get lollipops as rewards. It's only gold bars and third place only gets 1 gold bar.

AraceliSol

Hi Elsa, yes, I'm talking about Candy Crush Soda Saga. I have already read repeatedly that it is possible that only a group of players can try the new updates, but it seems too much that in more than 3 months I have not received any, even having the same version number 1,154.5 downloaded in both account, with which I have noticed this great difference. It also seems totally disloyal to launch a weekly competition, knowing that not all players have the same benefits, I spend days trying to pass a level, while in a third-party account I have reached several levels with just two movements due to the amount of booster you have. This is how my game looks at level 189. And that's the other game at level 214.

 It is quite unfair to see so many people claiming the same thing and not deserve a solution or a reasonable response, considering that King has been recent news due to its large collection in dollars, we need solutions. 

 

Elsa

Thanks for your feedback.  I am going to tag @Xarly who is the community manager and @QueenB who is the community moderator for this game.  Unfortunately we are going into holiday week so they won't see this message until they return to the office after New Year's. 

Xarly

Hi @AraceliSol ,

This really is very valuable feedback for us. The Studio does this with the purpose of optimizing the features and of making sure that the game keeps being engaging, interactive and fun.

That said, I can totally understand your point and why this is leading to frustration in your case.

Let me take this to the Studio so that we can have conversations around it.

Cheers,
Xarly