email sign up to save progress issue

Shauna_Fujimoto

I created account via email to save progress & lost over 60 pink candy hammers I had collected. What happened?!

PummyRaj

Hello @Shauna_Fujimoto A Warm Welcome to our friendly King Community!

I am very sorry to hear about the issue in your game!!  Just by creating account, you should not loose your Lollipop Hammers!!  Are your other boosters OK?  

Try this ---> Force close the App  ---> Clear Cookies / cache ---> Restart your device after shutting it down for few minutes --->  Connect to Internet and log back into your game --->  See if that brings up the Lollipop Hammers. 

If not, please contact the "King Players Support Team" through the "Contact Us" tab that is located at the bottom of this page -- scroll all the way down, and you will find it like it showed in below pic (the "Contact Us" tab placed below to the King Emblem)  👇  👇

 
Hope everything works out!  If you need to reply back, please tap on "Type your Comment" box located below. 

Thank you for posting in the Community!  Have a great rest of the weekend