Purchased the holiday 37.99

jkcpenn3

I purchased the 37.99 deal, but did not get the items, and it charged me 2 times. How do I get this corrected?

PummyRaj

Hello @jkcpenn3, Hearty Welcome to the Candy Soda section of our friendly King Community   

I am very sorry to hear that you have not received the items from the package you have purchased!!  This King Community does not deal with the Purchase issues as the query includes your personal details! 

Hence, I would suggest you to contact the King Support team through this link: https://soporto.king.com/contact 
** While filling out, enter the TOPIC as "Problems with Purchase";
and the SUB-TOPIC as "Purchased Items not Received"; 
Explain briefly about the issue and also about the "double charge", then Submit the form.
NOTE:  Along with above details, make sure to enter the Game Name correctly!

After sending the complaint, you will be receiving an automated email as acknowledgement.  If you have not heard from them within 3 days, send a reply to that automated email you have received. 

Hoping for the Best!  Have a great rest of the day/evening!

** Please post back if you need further assistance by tapping on "Type your Comment" box located below