I need a refund and 10 coins put back

Michelle_Beech

Hi, I had trouble getting coins and I  got paid $1.99 twice and also ,I tried to use the coins I did buy and the game froze. So I need $1.99 refund and 10 gold bars added back to my Candy Crush Soda Saga.

PummyRaj

Hello @Michelle_Beech Hearty Welcome to our friendly King Community   

I am sorry to hear that you have not received the items that were purchased!!  This King Community does not deal with the Purchase issues as the query includes your personal details! 

Hence, I would suggest you to contact the King Support team through this link: https://soporto.king.com/contact 
** While filling out, enter the TOPIC as "Problems with Purchase";
and the SUB-TOPIC as "Purchased Items not Received"; 
Explain briefly about the issue and Submit the form.
NOTE:  Along with above details, make sure to enter the Game Name correctly!

After sending the complaint, you will be receiving an automated email as acknowledgement.  If you have not heard from them within 3 days, send a reply to that automated email you have received.  Also, it might take a while to receive a reply from an actual person as these are the Holidays and there could be only few people that are/will work at the office!

Hoping for the Best!  Have a great rest of the day/evening!

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