says I need to connect to internet

Tina_Dickerson

I am playing candy crush soda completed challenge but wont take it because I need to connect to internet. I am playing thru FB so on internet

Sukanta_Biswas

Hi @Tina_Dickerson
We warmly welcome you to the Friendly King Community's Candy Crush Soda Saga forum.🤗

We're sorry for your problem. In fact, if you change your Facebook or Kingdom password without logging out the game, the game app will be corrupted. If you find the image below while connecting game to the server, you can be sure that your game app has been corrupted. There are other reasons that can cause such problems. I explained the main reason.

In some cases this has been solved through App update and Clear Cache.
However, it does not work in every case.😭

In that case, you must uninstall and reinstall / Reset the game app.There is no other way. You will lose all the stored boosters to do this, but will regain your gold bars and game progress. That means you'll be able to connect the game again.😉

Elsa

Hi @Tina_Dickerson, welcome to our community.  Sorry for the delay in responding but this Holiday week has us short staffed.  Are you playing the game on mobile?  From what I've heard if it's on mobile then the only solution at the moment is to uninstall and reinstall the game.  I do have to warn you though that if you do uninstall the game on a mobile device you will lose all lives and boosters since they are only saved to your device.