pas de bonbons !!

misscf33

bonjour, 
depuis quelques temps, j'ai des niveaux où je n'ai aucun bonbon dans le niveau !! quand je charge le niveau, j'ai uniquement l'arrière plan, et les suggestions qui se mettent en surbrillance .. que se passe-t-il?

Elsa

Hi @misscf33, welcome to our community!  We only speak English in the community so can you please edit your message and use a translator so that we can understand what you wrote?  Thank you!

misscf33

Hello when I load level I have no candy at all. I only have the screen. 

Elsa

Thank you very much for translating your message.  Do you think that you could do a print screen and post it here so I can see what you are seeing?  If you need help doing a print screen you can follow the steps from here. 

misscf33

ok here is my screen : 

Elsa

Wow!  Where are you playing the game - computer or mobile device?  Are you playing through king.com or Facebook?  Are you clearing the history daily?

misscf33

I play on Facebook on my computer but I don't clear everyday 

Elsa

Thanks for the quick response.  You should be clearing your browser because if you have a problem with the game and it's not cleared it might continue to show up.   That's not to say that this is what is going on.  What browser are you using?  You might want to clear the history and then try another browser.  These are the browsers that you can try - Chrome, Firefox, Opera and Edge.  Please let me know if you have success with any of these.

misscf33

i just come to clear my browser but no difference !! still no candies !! same screen than above !! If i play on "king" will i have to start from level 1 ?? It's boring !!

Elsa

Which browser did you try?  Did you try the game on another browser?  If you go into king.com you might be able to sync the game with your Facebook account.  If you never played through King before then set it up on King.com and then go into your profile and you should be able to sync the account with Facebook.  I am not on my computer at the moment but try to get into King.com and see if you can sync it.  If you can’t then once I am back on my computer I will send you directions on how to sync it.

Elsa

Just got back on my computer so here is the link to sync Facebook and King.

https://community.king.com/en/candy-crush-soda-saga/discussion/244238/can-i-sync-my-progress-between-facebook-and-king-com#latest