Card charged for $9.60 but I have no bars or powerups!?!?

ddoll40

Help!

PummyRaj

Hello @ddoll40 Hearty Welcome to our friendly King Community and we wish you and your loved ones a Very Happy and Healthy New Year 🤗 

With regards to the issue in your game, I am very sorry to hear about that!!  This King Community does not deal with the Purchase issues as the query includes your personal details! 

Hence, I would suggest you to contact the King Support team through this link: https://soporto.king.com/contact 
** While filling out, enter the TOPIC as "Problems with Purchase";
and the SUB-TOPIC as "Purchased Items not Received"; 
Explain briefly about the issue and Submit the form.
NOTE:  Along with above details, make sure to enter the Game Name correctly!

After sending the complaint, you will be receiving an automated email as acknowledgement.  If you have not heard from them within 3 days, send a reply to that automated email you have received. ]
BUT, please allow a little bit more time than 3 days, as they might have just come back from Holidays bread and there could be many complaints to take care of!!  

** Please post back if you need further assistance by tapping on "Type your Comment" box located below

Hoping for the Best!  Have a great rest of the week and a wonderful New Year