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Can support please answer my question!

pache2020
pache2020 Posts: 6

Level 2
in Support
do you have any support other than a forum where you don’t answer questions?
«13

Answers

  • Spinnifix
    Spinnifix Posts: 25,430
    @pache2020

    Please tell me what you need help with! Maybe I can help you somehow !!!
  • pache2020
    pache2020 Posts: 6

    Level 2
    Thanks the question is in the Support forum section regarding the weekly challenge. 
  • Spinnifix
    Spinnifix Posts: 25,430
    @pache2020

    Hello Pache, could you please tell me your problem? Because I have no desire to look through the support now. You're welcome.
  • pache2020
    pache2020 Posts: 6

    Level 2
    I had to start all over again (from level 1800 odd) when I had to start a new Facebook page. I am now up to level 105. Before I logged on to Facebook I was playing a weekly game - there was only about 2 hours to go and I was on 96 and the nearest person was on 30 so I was easily going to win. I logged in to save the game and the weekly game disappeared? What happened??
  • Spinnifix
    Spinnifix Posts: 25,430
    @pache2020

    Hello Pache. Thank you for your explanation. Since I don't play on Facebook I don't know.

     I pass on to @Elsa.

     It can certainly help you !!

     Good luck.

    		 
  • pache2020
    pache2020 Posts: 6

    Level 2
    Thank you!
  • _Elsa_
    _Elsa_ Posts: 37,297
    Hi @pache2020, welcome to our community!  Thanks for tagging me @Spinnifix!

    Are you referring to the weekly episode race?  That will disappear once you complete the episode.  Then once you start the new episode a new race will begin.  Do you also need help getting back your progress?  You shouldn't have to start the game all over from the beginning especially since you were at 1800.  To get your progress back you will have to get your user ID @ by following the steps on here. 

    Once you have the number, please complete the contact form from this link:  https://soporto.king.com/contact

    They can manually go into your new account and get you back to where you were.  It might take a couple of days before you get a response so please be patient.  You should get an email with a ticket number on it.  Please make sure to use this topic and subtopic when completing the form.  They are backed up because of the back to back holidays so please be patient with them.


     


  • Spinnifix
    Spinnifix Posts: 25,430
    Thanks @Elsa
  • saadousousou
    saadousousou Posts: 16

    Level 2
    edited January 2020
    **Edit by CM: Unsupported language**
  • saadousousou
    saadousousou Posts: 16

    Level 2
    edited January 2020
    **Edit by CM: Unsupported language**

Hey! Would you like to give us your opinion?

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