Can support please answer my question!

Brianna_Miller

I am on android  (Samsung Galaxy S8)  
Candy Crush Soda Version  1.155.7  and it just updated on Jan 3 2020.  I am playing through king.com on my phone. 

QueenB

Thanks @Brianna_Miller 👍

Can you confirm if you have tried reinstalling the game app? 

Brianna_Miller

Yup! And it knocked me back 5 levels why?

QueenB

@Brianna_Miller, so you're are still unable to connect the game so your progress can sync?