Forgot Password not sending an email to recover password

AbigailLeahS

Hello Elsa. ID number? No, I do not have the ID number. All I have is the email that the account is associated with. But I do have an email that was sent back in 2016 for a password change.

AbigailLeahS

Hello Elsa. Just a quick update, so I tried the online recover password and it worked. I'm not sure why the game forgot password didn't work. Thanks for your help in any case.

Spinnifix

@AbigailLeahS

Hi there! Every player has an ID number: you can find it by going to your profile and pressing the King sign at the top.

Spinnifix

@AbigailLeahS

Only with this number can the team do something and access your player account !!

 I hope this helps you further!!!

 Have a nice weekend!!  

_Elsa_

AbigailLeahS said:

Hello Elsa. Just a quick update, so I tried the online recover password and it worked. I'm not sure why the game forgot password didn't work. Thanks for your help in any case.

You just made my day by telling me this!  Can you please click on my message to say that it was answered?