Why am I getting a message that says “tilt, rotate your device “ (Kimmy's Arcade)!

geegee2

I have had the same message for last 2 days and thought it would maybe come right after 24hrs but no such luck.

Susan_Jane_Lord

I have been put back to 13 day booster too.

Susan_Jane_Lord

I think KING is incapable of putting this right

jensmom614

How do I get rid of it?  It started a few days ago....I tilt the iPad I,primarily play on and it does nothing.  I deleted game and reloaded, same thing.  The game come up, runs through the preliminary screens, get to the game screen , the a wi-fi symbol comes up spins and then this over and over!  Help!!!  
, a 

PummyRaj

Hello @jensmom614, Hearty Welcome to our friendly King Community  

I am sorry to hear that you have reinstalled the game to change the feature!!  But, unfortunately, it is not a glitch or a bug that popped up!

The King Studio has made this feature intentionally, and made it convenient for us to use the "Kimmy's Arcade"!!  I do not have this feature in my game yet, but we can play the game in portrait mode ONLY for this feature!!  So, to lessen the confusion, King has made it automatic and turned the game. 

I know many of us do not like it!!  You might have noticed that except for the "Home" screen, all other features are appearing in Portrait mode!   But, luckily, we can play the levels in "Landscape" mode itself!  I know this is not a remedy but some work-around, that is convenient for us  

Hope this made sense and clarifies!  If you need further clarification or have any questions, please tap on "Type your Comment" box located below to write back.  

Thank you for posting in the Community!  Have a great rest of the weekend! 

catrianne

I tried reinstalling the game as well. I had over 500 days played consecutively and it put me back to 15!!! The screen still won’t rotate and it still won’t let me play the game. This is incredibly frustrating! Please, FIX IT!

sushiw00

KING are you looking into this? 

Or do we give up and delete our games. 

PLEASE Back out your changes so we can play again

Yosca

QueenB said:

Thanks for the tag @Yosca👍

@morsberger5, there might be an issue with this one and this has been reported to the studio which is currently investigating.

Once we have news on this, we'll update the thread.

Apologies for the inconvenience caused and thanks for your patience while we look into this 🤗

Sorry for the problem. This issue has been reported to the studio and as said by @QueenB, when there is news, this thread will be updated.

lled

So, when will this issue be fixed. 

jensmom614

I posted last night asking about the “Arcade” screen that has recently popped up.  The answer hasn’t helped.... I switch from landscape to portrait on my tablet... and the screen stays on landscape...nothing changes and I can’t play the game.... help!  

PummyRaj

Hello again @jensmom614! Hope you are had a nice weekend!

I am sorry to know that my previous answer did not help you!!  I might have misunderstood the issue!!  I thought you were complaining about the note that pops up to "Tilt" the screen, and you do not want to play the game in Landscape mode!! 

But as per above post, it seems that you would like to play in Portrait mode but, your game is not changing from landscape mode!!  Did I get that right?

If so, please check the setting whether the "option to rotate" was locked by accident!  If so, if you unlock that setting, you should be able to play the game in "Portrait" mode    If the settings are alright, but still cannot change the device to portrait mode, please post the details of the device you are using to play the game and the version you have currently!



** IF this is not what you are asking, please post back in this thread itself by tapping on "Type your Comment" box located below.  You do not have to create another discussion thread!    

Thank you for your patience and understanding!  Have a great week ahead!

Yosca

Hello @catrianne. Welcome to our community. We have a thread here about this issue. It has been reported to the studio. Once there is news you can read it on this thread.

Susan_Jane_Lord

Now another problem today . I logged in to play and my daily booster of day 52 has been put to 13 days. Then back to rotate screen. A complete balls up . King.com appears unable to rectify or they are not interested. Shame on you.

scarletr

Same here, the people who are trying to "help" by saying this is a new feature don't realize, we cannot get the screen to go away so we can play, whether we rotate our device or not! BUT then I remembered, Apple changed iPads to reset our settings every day now!! So you always have to put them back...for example, every day it puts bluetooth back on, even though i turned it off the night before. This is a huge pain because then the iPad connects to things I don't want it to connect to -- so I have to turn it off every day!!! Anyway, I pulled the settings screen down and unclicked the lock icon (that i never locked in the first place -- Apple did that), and it worked, i was able to go back into candy crush soda, close the message to play the Arcade and get back to the next level.

QueenB

That is great to hear @scarletr and thanks for sharing 👍😉


It is important that you check if the screen is locked: 



https://support.apple.com/guide/iphone/change-or-lock-the-screen-orientation-iph3badf94ec/ios