Failure in purchasing

anamikasharma1

 I have purchased of rs 299 in candy crush soda but didnot get it plz refund it

PummyRaj

Hello @anamikasharma1, Hearty Welcome to our friendly King Community  

I am very sorry to hear that you have not received the items that were purchased!!  This King Community does not deal with the Purchase issues as the query includes your personal details! 

Hence, I would suggest you to contact the King Support team through this link: https://soporto.king.com/contact 
** While filling out, enter the TOPIC as "Problems with Purchase";
and the SUB-TOPIC as "Purchased Items not Received"; 
Explain briefly about the issue and Submit the form.
NOTE:  Along with above details, make sure to enter the Game Name correctly!

After sending the complaint, you will be receiving an automated email as acknowledgement.  If you have not heard from them within 3 days, send a reply to that automated email you have received. 

Hoping for the Best!  Have a great rest of the day/evening!

** Please post back if you need further assistance by tapping on "Type your Comment" box located below

anamikasharma1

Sir i have purchased in candy crush soda the amount was deducted but purchase unsuccessful show and i i dnot get anything plz return my amount

Spinnifix

Hi there!

 In your game there is a black gear on it and then a question mark. There you come to the help center. Please go to Buy & Gold Bars and follow the next steps. If that doesn't help. Please go to the bottom page Contact us: Fill out the form in your language and please pay attention to the spelling and describe your problem. Then send it. You will then receive an automatic email, to which you should answer and describe your problem again. And send it. Please be patient for the answer. If you don't get an answer, repeat it. I hope I could help you.

 Good luck

  

System

This discussion was created from comments split from: Still cannot make purchases on Candy Crush.

PummyRaj

Hello @anamikasharma1, Hearty Welcome to the Candy Soda section of our friendly King Community   

I am very sorry to hear that you have not received the items that were purchased!!  This King Community does not deal with the Purchase issues as the query includes your personal details! 

Hence, I would suggest you to contact the King Support team through this link: https://soporto.king.com/contact  ** While filling out, enter the TOPIC as "Problems with Purchase";
and the SUB-TOPIC as "Purchased Items not Received"; 
Explain briefly about the issue and Submit the form.
NOTE:  Along with above details, make sure to enter the Game Name correctly!

After sending the complaint, you will be receiving an automated email as acknowledgement.  If you have not heard from them within 3 days, send a reply to that automated email you have received. 

Hoping for the Best!  Have a great rest of the day/evening!

** Please post back if you need further assistance by tapping on "Type your Comment" box located below

PummyRaj

Hello @anamikasharma1, Hearty Welcome to our friendly King Community  

I am very sorry to hear that you have not received the items that were purchased!!  This King Community does not deal with the Purchase issues as the query includes your personal details! 

Hence, I would suggest you to contact the King Support team through this link: https://soporto.king.com/contact 
** While filling out, enter the TOPIC as "Problems with Purchase";
and the SUB-TOPIC as "Purchased Items not Received"; 
Explain briefly about the issue and Submit the form.
NOTE:  Along with above details, make sure to enter the Game Name correctly!

After sending the complaint, you will be receiving an automated email as acknowledgement.  If you have not heard from them within 3 days, send a reply to that automated email you have received. 

Hoping for the Best!  Have a great rest of the day/evening!

** Please post back if you need further assistance by tapping on "Type your Comment" box located below