This happens way too frequently and today TWICE... I purchase help to finish a level and it freezes on the spin thing. SO THEN I have to refresh and lose that one that I almost finished and bought... UURGGHH.
Contact help:
Go to the gear in the game, then the question mark. Then you come to
the help center, there you look for your problem and follow the steps.
If you are not getting along, then go to the page below: Contact us:
There you come to the contact form. Please fill in in your language.
Please note that everything is spelled correctly is important: and send.
You will then receive an automatic email. Please answer and describe
your request. Submit. And have some patience for the answer. If you
don't get an answer after 3 days, please try again.