game is not loading, no candy

hopsing

No candy when game loads just blank everything else shows up.

PummyRaj

Hello @hopsing, Hearty Welcome to our friendly King Community  

I am very sorry to hear about the issue in your game!  Can you please tell me which game you are having this issue in? 

Also, what device are you using?  And are you playing on Facebook OR Kingdom account?

Can you post a screenshot of the issue?  This web page helps you with it  https://www.take-a-screenshot.org/

** Please post back by tapping on "Type your Comment" box located below.  And to post the Screenshot, tap on "Attach Image" icon located in the tool-bar (a little farther to Emoticon), then select "Choose Files" option to upload the image from your device. 

Talk to you soon!  Have a great rest of the day/evening!     

hopsing

Candy crush soda saga, playing on my FB. The game is loading but the play area is not giving me candy to crush. Level 628 the bubblegum is showing but no candy.

QueenB

@hopsing, have you tried clearing the cache of your browser or a different one? You can download them from the following links:

- http://www.mozilla.com/firefox/upgrade.html

- https://www.google.com/chrome/browser/desktop/index.html

- http://www.opera.com/computer

Note! If you're already playing in a supported browser we still recommend trying another browser. 

Now make sure that you clear the cache regularly: http://www.wikihow.com/Clear-Your-Browser%27s-Cache.

Hope this helps