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Having any issues? Let us know here

XarlyXarly Posts: 2,382 Community Manager
edited February 6 in Teams

If during your time playing and enjoying Teams you run into any issues, please let us know within this thread!

We always try to give you the best possible experience but sometimes the Bubblegum Troll comes and creates some unexpected havoc. That's why we need you to let us know if something happened while playing so that we can work on it and get the Bubblegum Troll back to where he belongs!




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Comments

  • Dirty_NurseDirty_Nurse Posts: 555 Level 5

    @Xarly I’m having an issue. This game is a strictly single-player game, yet I am forced to join a “team”. Is there any way to avoid this awful feature?

  • ClareBear1973ClareBear1973 Posts: 12 Level 2

    I’m having this same problem. Says no internet connection but everything else is connected. πŸ™„πŸ™„

  • XarlyXarly Posts: 2,382 Community Manager

    Hi @Toyobaby and @ClareBear1973 ,


    Are your issues related to the game in general or are they regarding Teams as a feature?

    The more we can understand, the easier it is for us to help.


    @Dirty_Nurse , I understand this might not be your favorite type of feature, but I encourage you to keep on posting on feedback, here we're looking for technical issues around it.


    Cheers,

    Xarly



  • ToyobabyToyobaby Posts: 2 New Bee

    The issue is related to the game in general

  • XarlyXarly Posts: 2,382 Community Manager
    edited March 10

    Thanks for the answer!


    In that case, please post it HERE, in the Support section.


    We will do our best to help you out and get your back up and running.


    Cheers!

    Xrly



  • RiyaMRiyaM Posts: 5 New Bee

    Hi, i am Getting message "Bubble Gum troll is causing problems in your game. Try again later.  I have 100 bars but cannot use any due to this. 

    Secondly the quest is stuck at 96 hours. 

    Both errors are there from several months. 

    I don’t use Facebook for the game. Also, recently when I visited USA the quest started working but ehen I returned to UK it got stuck at 96 hours message again.

    pleas note it’s been more than 5 months for this issue

    Can this be resolved??

    Thank you 

  • LizzyLemondropLizzyLemondrop Posts: 787 Game Expert

    Two issues I am having:

    1. I can't seem to send lives to friends who are not on my own Team.
    2. Can I please be re-added to the Superstar Team? @Xarly accidentally kicked me because I wasn't under my User Name and he didn't recognize me 🀣 I can't re-apply. He was going to ask the Studio if there was a work-around, but so far no reply.

  • LizzyLemondropLizzyLemondrop Posts: 787 Game Expert

    I can not accept or send any lives to people who are not on my Soda Team. I have tried requesting lives from my sister @BeckyBubblegum, who assures me she sent them, but I can not accept them. Likewise, I can't send any to her and am not recieveing any of her requests. This is a big problem because my Team hasn't sent me any lives for the last three days.


  • AmbugAmbug Posts: 20 Level 2

    By forcing us onto "teams" and having complete strangers from our teams on our top 3, you have successfully ruined the game for me. Took all of my enjoyment out of it. These team people have ridiculously high scores that mere mortals such as myself can never hope to beat them. Instead, I want to take my computer and smash it on the floor into tiny bits, then toss it out of the window. Or maybe I should take my monitor and smash it over the head of the person that thought teams would be what everyone wants, when no one does!!!!!!!!!!!!!

    I don't know whether king.com thinks that only children play these games. I am 62 and always enjoyed this game until you wrecked it. Please change things back to the way it used to be, or let us opt out of this stupidity. The game should be fun, not stressful.

  • Dirty_NurseDirty_Nurse Posts: 555 Level 5

    This post sums up exactly what 99% of players feel. Why the hell are players forced into “teams” in these single-player games!? It’s a stupid concept and wildly unpopular yet after over a year and thousands of negative comments/feedbacks we are still subjected to this crap.


    @Xarly can you please explain why “teams” still exist in these strictly single-player games?

  • Rulz12Rulz12 Posts: 3 New Bee
    edited March 17

    I really love this game and I have spent lots and lots of money in the past 3 years, or however long I have been playing. I am on Level 2396.

    I just went from 130 lives down to 112 lives and never got to play any of them...

    Right now I am having serious issues with the game taking away my lives for no reason at all. I have spent lots of money on obtaining lives and the last 5 or 6 times I have played I would purchase lives and 'refill' my lives only to have it go right back to 'refill' lives and I haven't gotten to play my 5 lives before I have to immediately refill again. They are just gone and when I hit 'refill lives' again they are just completely lost and my life count goes down by 9 each time. This has happened at least 5 or 6 times to me. Sometimes 2 or 3 times in a row on the same 5 lives.

    I am very disgusted with this happening.

    Could you please help me with this problem and possibly replace the lives I am losing. It is very unfair that i pay for these lives and they are just taken away without even getting to play them.

    Thank you

    Ruth Lenarz 😣😬

  • Rulz12Rulz12 Posts: 3 New Bee

    Just took another 5 lives away without me playing them again.

    This is really getting old...I'm paying good money to play this game and am getting shorted all the time now.

    Please respond.

    I posted the issue in the 1st post that I wrote above this one...

    Ruth Lenarz

  • Dirty_NurseDirty_Nurse Posts: 555 Level 5

    Ruth, this game is completely free to play, how are you managing to spend money on it!?

    This is the wrong section for your comment, you probably want to post the above in the support section. This particular thread is for feedback on the awful “team” features we are forced to endure.

  • Snowstorm15Snowstorm15 Posts: 1 New Bee

    The game says it will record my progress when I am connected to the internet. I am connected to the internet. I missed out on the team play rewards because of this issue. Not my problem. Only happens with Candy crush soda.

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