Problems with the game connection to my internet.

SandraLadner

I just purchased some extra items and the money has been deducted from my account. But I can't receive them because of the game not connecting to my internet. I play other King game's and have no issues.

But with Candy Crush Soda Saga I do. This is the Second time I have had this happen to me... Please send me my money back... Thank you,

Cassandra

PummyRaj

Hello Cassandra @SandraLadner Hearty Welcome to our friendly King Community 🤗

I am very sorry to hear about the issue you had in the game!! This King Community does not deal with the Purchase issues as the query includes your personal details! 

Hence, I would suggest you to contact the King Support team through this link: https://soporto.king.com/contact ** While filling out, enter the TOPIC as "Problems with Purchase"; and the SUB-TOPIC as "Purchased Items not Received"; Explain briefly about the issue and Submit the form.

NOTE: Along with above details, make sure to enter the Game Name correctly!

After sending the complaint, you will be receiving an automated email as acknowledgement. If you have not heard from them within 3 days, send a reply to that automated email you have received. 

Hoping for the Best! Have a great rest of the day/evening and a wonderful week ahead 🌸