Fix the game

Pamguy

It takes my gold bars and then it want let me collect my bars that I win and I have to log out and back to play new levels everytime i win a level. Just fix the game

Spinnifix

Hello and welcome to this community

 You have to post it in the support area. This is not an idea! But I still want to answer it for you.

https://community.king.com/en/blog/categories/blog-posts

 The fault is definitely yours. Check your device and the problem. If it doesn't help. You have to uninstall and reinstall and update your app and clear the cache.

Good Luck

@firebombmarkus & @QueenB

PummyRaj

Pamguy said:

It takes my gold bars and then it want let me collect my bars that I win and I have to log out and back to play new levels everytime i win a level. Just fix the game

Hello @Pamguy, Hearty Welcome to our friendly King Community  

I am sorry to say that I am not able to completely understand the issue you are having!!

1) What do you mean by "it won't let you collect your bars" -->  Did you mean the Gold Bars we gain when we won the "Episode Race"?  Or is it the Gold Bars from the Bubble Gum Hill event, or some other thing?

2) When you win the Gold Bars, are you seeing an "Error" message OR "No internet connection" message? 

3) Why are you logging out of the game and getting back in to the game to play new level?  Does any message appear on the screen and tells you / exists you from the game!

The more details you provide, the better help we can provide.  Please post your reply by typing in the empty comment box provided below.

Talk to you soon!  Have a great rest of the day/evening  

Pamguy

It keeps loading over and over until I quit the game and start the game over. Leaving me with no prize winning gold bars won't let me use the store to buy any bars

Pamguy

This is my favorite game of all time and it is cheating me out of my prizes

QueenB

@Pamguy which device are you playing on? Apple, Android, Windows 10, on Facebook or on King.com?

Also, which feature are you referring to that rewards you Gold Bars? Is it the Episode Race you are referring to?

Pamguy

Android

Pamguy

I'm using a android

QueenB

Okay, have you made sure the game app is up to date @Pamguy?

Can you also please send us a screenshot of the game when it gets stuck on loading so we can see which feature that is causing this issue?

How to take a screenshot!

Thanks 👍

Pamguy

I sure will

MeyerLinda

Can you believe this ------ They just emailed me to see if my game was fixed !!!!!!! No it is not Does anyone listen to our problem????? I just disconnect the game and reinstalled the game and that did not work and of course I lost all my goodies.

I figure they now owe my about $100.00

PLEASE FIX THIS GAME