Laptop v Mobile

Kim_Langridge

Hi... my online account on my laptop keeps starting at L1... but on my mobile, I'm on L2815! I log out of each, then log in again (both with FB) but nothing changes... 

Yosca

Hi @Kim_Langridge Can you scroll to your current level on the laptop? Or if you play level 1 can you go further to your current level? And can you please make a screenshot so we can see what you see? https://www.take-a-screenshot.org/

Kim_Langridge

Hi... tried taking the screenshot (which worked) but am unable to post it here... 
I tried playing on the laptop and was able to see the weekly contest but am still on the levels shown (i.e. 4,5,6 etc), not 2815... 

Yosca

To post a screenshot click on the square I marked and you can insert an image 

Kim_Langridge

Yosca

Thank you. Unfortunate I can’t see the whole map so I give you some information what you can do. 

-If you click on the overview, can you scroll to your current level?
-Did you clear the cache on the laptop?
-Is the game updated?
-Is Facebook updated? As part of their regular updates, Facebook needs you to confirm permission for the game to access your profile, where your progress and friends list are stored.
Check your app permissions. When you give an app access to your Facebook account, that access expires after 90 days. The app then loses access to your account, which may affect your progress and friends list. You can check which apps are active, expired or have been removed from your account by clicking this link: https://www.facebook.com/settings?tab=applications

At last I give you a link how to get progress back. https://www.help.king.com/hc/en-us/articles/115004459205-The-progress-I-ve-made-isn-t-showing-in-my-game-How-do-I-get-it-back- Make sure you read the important note about sharing devices! 

I hope this helps.