Game from friend

Minnal

If i Ask help from friend, to get game. When she send it, the free game goes to my old phone, not to the new one, where from i send heip message. What can i do? 

Spinnifix

Hello and welcome to the community

 Could you please write more details. Where do you play Facebook or King.com.

 And what kind of cell phone do you have? I still pass it on to @PummyRaj.

Good Luck

Minnal

By FB, i had Nokia 7.plus before and now i hav Nokia 7.2. Number is same and FB is with same profile. 

Spinnifix

@Minnal

Hi there!

 Question: Are you new and switched on? It can also be a delay. Until it is adapted to the new Hady. Please update it and clear the cache. You can also turn it off for 10-15 minutes and then go back into the game. Maybe then it adjusted.

☺ Good luck☺

Minnal

It did not help to close game in new phone, i have play over a week on new phone. 

Spinnifix

I'll give you a link. Please look for your device and the problem!

https://community.king.com/en/blog/categories/blog-posts

@Minnal

Minnal

I did't fine answer to my broblem. 

QueenB

Hi @Minnal, do you mean that you have lives on your old mobile device which is not showing up on your new device?

If yes, note that when you switch device, Boosters and lives do not get transferred as they are saved on the device they got accepted on. You can always go back to the old device and use the lives you have there so they don't go to waste.

On your new device, just make sure the game app is properly connected to your Facebook account.

Hope this helps :)