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Why won't my profile photo (Candy Crush Soda) upload? I've downsized the photo several times.

lcrisci2002lcrisci2002 Posts: 2 Newbie

Why won't my profile photo (for Candy Crush Soda) upload? I've tried a dozen times and nothing works. I've downsized the photo I'm uploading several times to the smallest size file possible. I've tried taking a new photo. I've tried rebooting my phone. Nothing works. It still hangs up at upload every single time. Beyond frustrated. Help!  

Answers

  • ElsaElsa Posts: 30,983 Superstar

    Hi @lcrisci2002 welcome to our community. I don't think you can add your own image to the profile. You can only add an avatar from the ones listed.

  • Hey! Would you like to give us your opinion?

  • lcrisci2002lcrisci2002 Posts: 2 Newbie

    Hi Elsa,

    Thanks for your reply. You're correct for my login here on community.king.com...you're only able to choose an avatar from the ones listed (see, I selected the yellow bird above).

    What I was talking about was choosing one on the app on my phone. It offers taking a photo with your phone, or selecting one from your gallery. As mentioned, yesterday, I made multiple attempts and I tried multiple decreasingly smaller photos, in case the image was too large. I even tried rebooting the app and the phone multiple times. Nothing worked on the dozen or so tries I made.

    Now, today, it miraculously worked! *facepalm* lol

    Thanks!

  • mulallmmulallm Posts: 1 Newbie

    Adjust the size or instead of uploading a photo on the app, choose 'take a photo' instead of browse for photo and take an actual photo of what you are trying to upload.... that should work... jenkie AF fix, but that's all I got! (Oh, and it may turn the image sideways—straight garbage).

  • gerryrudolphgerryrudolph Posts: 1 Newbie

    I can’t get the program to work properly. I am not able to help with winning the race and helping on the prizes. When I click on it every time it states 14 hours that I have already ticked 2tiles.

  • Werner_CichyWerner_Cichy Posts: 25,024 Sweet Legend
    edited January 11

    I suspect your internet connection is not working properly. Turn the device off and on again. Check for updates and open the game. Then briefly disconnect the Internet connection while the game is open and reconnect to the Internet.

    If it doesn't work, please make a new post by clicking on Ask Question in the top right corner



         The last completed levels              
       
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