Lost my progress

jojo36

I upgraded the game on my mobile and it can't connect to Facebook so I am on level 1. What do I do? ??

BeckyBubblegum

Hello, @jojo36! Welcome to the Community! 😀

You can sync your progress between Facebook, mobile and King.com. To sync your progress with King.com, please complete the following steps:

1. Go to the King website at King.com
2. Log in using your existing King profile, or create a new King profile if you don't already have one.
3. Click on the ‘Settings’ icon
4. Select ‘Account’
5. You will be prompted to confirm your password
6. Select the option ‘Score and progression sync’ and then proceed to enter your Facebook login information
7. Once complete, your progress will be updated across all King games on King.com

Hope this helps!

jojo36

That was very helpful! I fixed it. Thank you so much

Saskia

I have the same problem, although I didn't upgrade anything. On PC I can't get to the right level. Went to the king.com website, there is no option to log in. I can only log in to the community, but there is no option ‘Score and progression sync’ 

QueenB

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/615716#Comment_615716

Can you send us a screenshot of the options that you get so we can check if you're on the right page? How to take a screenshot!

Thanks ☺️

Saskia

This is what I see at King.com - top and bottom of page. In between it's just links to games

QueenB

Thanks @Saskia!

So you're not logged in yet. Select Games and then on the top right corner, you should see Settings. Select account and then account and follow the flow.

Hope this helps 😊

Saskia

Yes! Found it and it worked, thank you so much!