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Why am I getting no internet connection when trying to play arcade, but I've collected my daily booster and am able to play title quest
Same problem here!
i cannot play the arcade, it keeps giving me the message: no internet access, even though my internet is working properly.
I am having same issue playing samsung s10. Restarted phone, checked for updates, uninstalled and reinstalled. Not sure what else to do...
So do I. I wonder is this an iOS thing ๐ค? I also noticed the exclamation point is missing on the icon...
Yes, I do. I am also having the same issue. I am using iPad
Thanks
Hello and welcome to the Community @katskan. I am sorry you have this issue with Kimmyโs Arcade and no connection. Iโve just logged in my game and I see the same notification ๐ข. And yes, I also have connection with wifi and the latest update, and received my daily bonus. Do you play on a mobile iOS device?
Restart ur phone, try wifi n data... n check whether u on the latest version ...
Hello! @SarahBellum ๐
Welcome to Sweet King Community! ๐
You can click here to read QueenB the Community Manager Answer to Players that I hope you can understand to read it. ๐
Have a nice and safety day! ๐
Hi @SarahBellum . Welcome to our Community ๐
Sorry to hear that
Please visit Candy Crush Soda page ๐๏ธ, so you can get quikly answer
Please Stay Safe
My Kimmy's arcade and my race have both disappeared
Hi @Judy_Curtindale . Welcome to our Community ๐โโ๏ธ
Which Game are you playing on ?
I love Kimmy's Arcade. It spices the game up a little bit and I had it for a while there then it just disappeared!! Was wondering has anyone heard about when it might be back?? ๐๐
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I am online but keeps telling me that I'm.nit connected to the internet which I am, I'm writing here and Netflix....is there a problem or update? If anybody else having this issue, is there a way to get it activated again?
Thanking you in advance
Best.
This may be a temporary problem and an investigation is under way to determine the cause of the problem.
You have to wait a bit.๐
Thank you.
@Lola_Pop Everything works fine, internet connection is very good, game and device latest updates (although the game update on apple device always comes Thursday). As you can see, the exclamation point on Kimmy's Arcade misses what you get when you can play for free and at MR Toffee Fair there is an exclamation point. So connection is fine. Cleared cache logged out and logged into game, iPad rebooted, nothing helps.
Thank you guys for the details and the screenshots! We've reported it to the Studio and hope to get an answer very soon! Stay tuned please and thanks for your patience!โค๏ธ
Hi! I can't access kimmy'arcade. Although my wifi is connected and i receive other boosters, when i try to open kimmy's arcade icon it says "no internet connection.try again later". I restarted my phone, i reinstalled ghe application but i stil have the same problem. Do you know any solution?
Update! My Kimmyโs Arcade is working again ๐๐ I didn't do anything special and I happened to see the exclamation point on the icon.
Yes, @Yosca ! The Game Studio has just announced that this has been fixed!!
Enjoy the game!!๐ค
Hello! @lyly30 ๐
You can click here to read Lola Pop the Community Manager Answer to Players (similar to your problem) today that I hope you can understand to read it. ๐
Hello again! @SarahBellum ๐
Many thanks to the studio for the quick fix!
Trying to log on to Candy Crush Soda Saga and itโs telling me I have no internet connection when I am connected. Iโve tried everything except deleting my CCSS app. Iโm afraid to do this. I donโt want to lose everything. I donโt want to start over. Im on level 59?? Iโve tried contacting customer service and they keep telling me things to do that Iโve already done. They keep telling me to send them screenshots. Iโve done that! This is so frustrating!! Can anyone help me?
Thanks!
Elena
Welcome to Soda Community @Elena_Dawson
I am sorry to hear this. Did you do the troubleshooting? ๐ provided you saved your progress with a King account, log out of the game - clear the cache ->ย not dataย ย that will delete your boosters - power off your device for at least 1 minute - restart your device - check for game and device updates - log back into the game. Also make sure you have at least 2GB free memory storage to run the game smoothly and try to connect to a WiFi connection instead of using cellular data.
*Clear cache in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not dataโ๏ธ)
*Clear cache in iOS: go to settings - tap on Safari - tap on Clear history and website data
If the problem persists do you see this red error in your profile?
Hi Soda fans! ๐ Some players have reported seeing a profile picture they didnโt choose in Candy Crush Soda Saga. This is a known visual issue, and our team is already working on a fix. Whatโs happening? You may see a profile picture that isnโt yours You might not be able to change your avatar right now ๐ก Good to know: Thisโฆ
๐จ Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! ๐ ๐ How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game andโฆ
