My card got charged for a package but why do I not have the package in the game?

kkhadija59

I earned 8 tickets during the game levels and was offered a discounted package of 120PKR for 20 golden bars, unlimited candy bars for 2hrs etc I entered the card details, got the card charged but never got the package and still have the same 5 golden bars I had earlier, no other unlimited candies either

stan1981

Pls contact the support for this issue. Give them ur game account id to check

Sukanta_Biswas

https://community.king.com/en/candy-crush-soda-saga/discussion/287231/my-card-got-charged-for-a-package-but-why-do-i-not-have-the-package-in-the-game

If there is a problem with the purchase you will need to click HERE and follow the steps because we don't handle purchase issues in the community.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.

When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

You can contact our Player Support directly HERE.